Returns and Refunds
Because most products are custom cut, returns are handled differently from standard retail items.
Custom-Cut Materials
Custom-cut products are non-returnable unless the item is defective, damaged in transit, or does not match your confirmed order specification.
When to Contact Us
- Incorrect material, dimensions, or quantity delivered.
- Transit damage that affects usability.
- Quality issue that appears to be a manufacturing defect.
Claims Window
Please report issues within 7 days of delivery and include photos of the packaging and product, plus your order number.
Refund Processing
Approved refunds are issued to your original payment method. Processing time is typically 5 to 10 business days depending on your payment provider.
Support
Start a return or claim by visiting Contact.